Frequently Asked Questions

We provide moving services across 100+ cities in India. Our network covers major metropolitan cities, tier-2 cities, and smaller towns. Some of our key service areas include:

• Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata
• Pune, Hyderabad, Ahmedabad, Jaipur, Lucknow
• Chandigarh, Indore, Bhopal, Nagpur, Coimbatore
• And many more cities across India

Contact us to check if we serve your specific location.

We recommend booking our services at least 3-7 days in advance for local moves and 7-15 days for long-distance moves. However, we also accommodate last-minute bookings based on availability.

For peak seasons (summer months, festival periods), it's advisable to book 2-3 weeks in advance to ensure your preferred moving date.

Our moving costs are calculated based on several factors:

• Distance: Local or long-distance move
• Volume: Amount of goods to be moved
• Services: Packing, loading, transportation, unloading
• Special Items: Fragile items, heavy furniture, vehicles
• Floor Level: Ground floor or higher floors
• Timing: Peak season or regular period

We provide free quotations after assessing your requirements. Contact us for a personalized estimate.

Yes, we provide comprehensive insurance coverage for all your belongings during the move. Our insurance policy covers:

• Damage during packing, loading, or unloading
• Loss or theft during transportation
• Natural disasters and unforeseen circumstances

We offer different insurance options based on the value of your goods. Our team will explain the coverage details and help you choose the right insurance plan.

The duration depends on various factors:

• Local moves (within city): 4-8 hours
• Intercity moves: 1-3 days
• Long-distance moves: 3-7 days

Factors affecting duration:

• Size of your home/office
• Amount of belongings
• Packing requirements
• Distance to destination
• Traffic and road conditions

We provide estimated timelines during the quotation process.

Yes, we provide real-time tracking for all our shipments. You can:

• Track your shipment online using your booking ID
• Receive SMS updates on shipment status
• Call our customer support for live updates
• Get notifications when your goods reach the destination

Our customer support team is available 24/7 to provide updates and address any concerns during the move.

We accept multiple payment methods for your convenience:

• Cash payments (most common)
• Bank transfers (NEFT/RTGS/IMPS)
• Online payments (UPI, Net Banking)
• Cheques (for corporate clients)
• Digital wallets (PayTM, PhonePe, etc.)

Payment is typically made in two parts: advance booking amount and balance on delivery. We provide proper receipts for all payments.

We believe in transparent pricing. All standard charges are included in our quotation. However, additional charges may apply for:

• Extra packing materials (if required beyond estimate)
• Storage charges (if goods need to be stored)
• Staircase charges (for floors above 2nd floor without elevator)
• Long carry charges (if vehicle can't reach close to building)
• Overtime charges (for work beyond normal hours)

All potential additional charges are discussed and agreed upon before the move begins. No surprise charges!