Refund Policy

Cancellation and Refund Timeline

• More than 48 hours before moving date: Full refund of advance payment (100% refund).
• 24-48 hours before moving date: 50% of advance payment will be refunded. 50% will be retained as cancellation charges.
• Less than 24 hours before moving date: No refund will be provided. Full advance payment will be retained.
• Same day cancellation: No refund. Additional charges may apply if our team has already been dispatched.

Service-Related Refunds

• Service Not Provided: If we fail to provide the booked service due to our fault, full refund will be processed within 7-10 business days.
• Partial Service Completion: If service is partially completed due to unforeseen circumstances, refund will be calculated based on services not rendered.
• Service Quality Issues: Refunds for service quality issues will be evaluated case-by-case and may result in partial refunds or service credits.
• Weather-Related Delays: No refund for delays caused by adverse weather conditions. Service will be rescheduled at no additional cost.

Non-Refundable Scenarios

• Customer No-Show: If customer is not available at the scheduled time and location, no refund will be provided.
• Incorrect Information: If customer provides incorrect pickup/delivery addresses or inventory details leading to service complications.
• Access Issues: If our team cannot access the premises due to customer-related issues (locked gates, no parking, etc.).
• Prohibited Items: If customer attempts to move prohibited or undeclared items, leading to service termination.
• Completed Services: Once the moving service is completed and goods are delivered, no refund will be provided.

Refund Process

• Request Submission: Refund requests must be submitted in writing via email or through our customer service portal.
• Documentation Required: Provide booking reference number, payment receipt, and reason for refund request.
• Processing Time: Approved refunds will be processed within 7-10 business days from the date of approval.
• Refund Method: Refunds will be credited to the original payment method used for booking.
• Bank Processing: Bank processing time for refund credits may vary from 3-7 business days depending on your bank.

Damage and Loss Claims

• Immediate Reporting: Any damage or loss must be reported immediately upon delivery and documented with photos.
• Claim Timeline: Written claims must be submitted within 7 days of delivery completion.
• Assessment Process: Our team will assess the claim and determine compensation based on our liability policy.
• Compensation Limits: Compensation is limited to the declared value of goods or actual repair cost, whichever is lower.

Force Majeure Situations

• Natural Disasters: Services cancelled due to natural disasters will be rescheduled without penalty. No refund charges apply.
• Government Restrictions: If services are cancelled due to government orders or restrictions, full refund will be provided.
• Strikes and Bandhs: Services affected by strikes or bandhs will be rescheduled. Refund will be provided if rescheduling is not possible.

Dispute Resolution

• Customer Service: First level of dispute resolution through our customer service team.
• Management Review: Unresolved disputes will be escalated to management for review and final decision.
• Legal Jurisdiction: Any legal disputes will be subject to the jurisdiction of courts in Bengaluru, Karnataka.

Contact for Refunds